Complaints and feedback

How to Make a Complaint
We hope that You will be pleased with the service provided.

In the unlikely event you wish to raise a concern, You should contact the Us in the first instance on 03300 552 080.

If We are unable to resolve Your concern and You wish to raise a formal complaint, please write to Us at the following address:

Customer Services Manager
The Motoring Organisation
Parkway Works Sheffield,
Kettlebridge Road
S9 3BL

Once received, We will acknowledge Your complaint and a dedicated member of Our team will carry out a full investigation. We aim to provide an outcome to complaints within 5 working days.

For more complex cases, We may need more time to issue Our response. We aim to keep all of our customers updated with any
developments during Our review. In any event, within 8 weeks of
receiving a complaint, all customers will be sent:

• a final response; or
• a response which explains why the complaint is not yet resolved and when We expect to issue Our final response.

Please make sure You always quote the Warranty number from the

This complaints procedure does not affect Your statutory rights.

For Finance Customers:

If we are unable to resolve your complaint to your satisfaction, you may have the right to refer your complaint to the Financial Ombudsman Service. This would need to be within 6 months of our final response to your complaint. You can contact them at:

Financial Ombudsman Service
Exchange Tower
E14 9SR
Tel: 08000234567